Our Digital Experience Layer is designed to provide you with a quick and convenient way to start a digital service.
It allows you to leverage your legacy platforms and preserves investment while providing the ability to define and plan for IT transformation.
Designed to decouple Legacy Platforms, the DEL can support you defining the most relevant customer journey for your customers no matter the channel or device they use
Enable your customer to interact through personalized digital channels (digital sales, e-care)
The Digital Experience Layer natively supports both B2C and market segments.
Fully integrated with VCMS 2 the Digital Experience Layer helps to define the content, services and messages you want to present to your customer through their journey
Thanks to its decoupling capabilities, the Digital Experience Layer allows you to define and present catalogs that are not limited by legacy platform.
The Digital Experience Layer comes with full support for the digital onboarding of new customers, subscriptions to new services or upgrades to current ones
The Digital Experience Layer comes integrated with our Self-Service platform, a mobile first solution for service management
The Digital Experience Layer can also support all other non-digital channels such as IVR, shops and care operators exposing a full set of information that will ensure a consistent UX and that will reduce time2market.
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To learn more about our solutions and services, check out our industry specific subsidiaries or drop us a line here.